When the Queen delivered her speech last Wednesday at the opening of Parliament, many felt relieved that the government had made a dedicated plan to improve the current state of elderly care in the UK. While improvements to adult social care have been on the [...]

The Direct Marketing Association (DMA) recently presented to the Silver Marque companies some guidelines it has prepared to help organisations when dealing with the vulnerable consumers they speak to over the telephone… At some time most companies will have telephone conversations with people who [...]

Nearly three-quarters of people are concerned about the care their elderly relatives receive, with many thinking it is substandard, new research has shown. A study of reviews left on feedback website the Good Care Guide showed that many people viewed elderly care as needing [...]