The Direct Marketing Association (DMA) recently presented to the Silver Marque companies some guidelines it has prepared to help organisations when dealing with the vulnerable consumers they speak to over the telephone… At some time most companies will have telephone conversations with people who [...]

We hear the platitudes from official governments, not least those from No 10, and their assurances of respect and value for our disabled and ageing colleagues. The statistics tell us that in fact these valued and significant members of our community are a growing [...]

Mobility products such as stairlifts have traditionally had a bit of a PR problem. However, over the last few years more people have begun to realise they can help them stay in their homes longer, relieve the pain of moving around and dedicate more [...]